Frequently Asked Questions

Everything you need to know about our handcrafted glass and pottery.

How is Simon Pearce glass made?

Each piece is handcrafted by master glassblowers using centuries-old techniques. Our artisans use high-quality lead-free crystal to ensure exceptional clarity and weight.

Is your pottery microwave and dishwasher safe?

Yes, our stoneware is designed for everyday use and is safe for both the dishwasher and microwave. However, we recommend avoiding extreme temperature changes to prevent thermal shock.

How do you ensure fragile items arrive safely?

We use specialized, eco-friendly packaging designed to protect delicate glass and ceramics during transit. Every order is fully insured against breakage during the shipping process.

Can I include a gift message or gift wrapping?

Absolutely. We offer signature gift wrapping and the option to include a personalized message at checkout, making our pieces perfect for weddings and special occasions.

What is your return policy?

We accept returns on unused items in their original packaging within 30 days of delivery. Please note that personalized or engraved items are final sale.

How should I care for my Simon Pearce glassware?

We recommend hand-washing with mild soap and a soft cloth to maintain the brilliance of the glass. Avoid using abrasive cleaners or scouring pads.